Review & Rating Policy

1. Who Can Submit a Review

Reviews on Doctar may be submitted by patients, caregivers, or verified users who have directly interacted with an emergency service provider listed on the platform. Submissions require a verified phone number or registered Doctar account.

Unverified or anonymous reviews are not accepted. Doctar reserves the right to request proof of interaction (such as a visit date or booking reference) before publishing a review for a high-stakes emergency service provider.

2. How Ratings Are Collected

Ratings are collected through three channels:

• 1

  Post-interaction prompts: After a user contacts or visits a listed provider via Doctar, a review prompt is sent via SMS or in-app notification.

• 2

  Voluntary submissions: Users may submit a review at any time from a provider listing page while logged in.

• 3

  Operator-submitted data: Response times and operational metrics are self-reported by facility operators and clearly labelled as such on each listing.

3. Response-Time & Reliability Ratings

Response-time ratings reflect the average time from initial contact to service arrival or confirmation, as reported by verified users. Each provider listing displays:

• Overall star rating (1–5) based on verified user submissions
• Total count of verified reviews contributing to the rating
• Average self-reported response time (where applicable)
• Date of the most recent verified review

Operator-reported metrics (e.g., "average ambulance dispatch time: 8 min") are displayed separately and clearly labelled Operator Data — not as user-verified ratings.

4. Moderation Process

All submitted reviews go through a two-stage moderation process before publication:

5. How Reviews Are Displayed

Published reviews are displayed on the provider's listing page in reverse-chronological order. Each review shows:

• Star rating (1–5)
• Verified reviewer label (e.g., "Verified Patient" or "Verified Caregiver")
• Date of submission
• Review text (if provided)
• Service type reviewed (e.g., Ambulance, Blood Bank)

The aggregate star rating and total review count are displayed prominently at the top of each listing.

6. Review Removal Policy

Doctar may remove a review if it:

• Contains false or defamatory statements
• Includes personal information of staff or patients
• Is submitted by a competitor or a person with a conflict of interest
• Violates Doctar's community standards
• Is submitted in exchange for compensation (incentivised)

Facility operators may flag a review for investigation. Flagged reviews remain visible while under review unless they contain prohibited content.

7. No Incentivised Reviews

Doctar does not offer, accept, or permit incentivised reviews — including reviews submitted in exchange for discounts, gifts, referral credits, or preferential listing placement. Any provider found soliciting fake or incentivised reviews will be permanently removed from the platform and reported to the relevant regulatory authority.

8. Contact Us

To report a review that violates this policy, dispute a rating, or request removal of your own review, contact us:

• Email: support@doctar.in
• Helpline: +91-8877772277 (Mon–Sat, 10 AM – 6 PM)